Effective Date: 03-07-2025
Welcome to The Crafty Barrel Company. Your privacy and trust are very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

Who We Are

We are The Crafty Barrel Company, specialists in reclaimed oak barrels, garden planters, and bespoke ice baths across the UK. For the purposes of this policy, we act as the data controller of your personal information.

What Information We Collect

When you place an order or contact us, we may collect the following information:

  • Your full name
  • Delivery and billing address
  • Email address
  • Phone number (optional)
  • Order details
  • Payment information (handled securely via Stripe)

How We Use Your Information

We only use your personal data to:

  • Process and fulfill your order
  • Contact you with order updates or support
  • Respond to customer service enquiries
  • Comply with tax, legal, or regulatory obligations

We do not use your data for marketing purposes without your explicit consent, and we never sell your personal information to third parties.

Who We Share Your Data With

Your information may be shared with trusted third parties only under the following circumstances:

  • Delivery companies – to ship your order
  • Payment providers (e.g., Stripe) – for secure payment processing
  • Legal or tax authorities – if required by law

All third-party services we use are GDPR-compliant and committed to protecting your data.

How Long We Retain Your Data

We retain order and customer-related data for up to 6 years, as required by HMRC for accounting and tax compliance. After this period, your personal data will be safely deleted from our systems.

Your Rights Under GDPR

As a UK or EU resident, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your information
  • Object to or restrict certain types of processing
  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is being misused

Cookies & Website Usage

Our website may use cookies to enhance your browsing experience. These help us understand site traffic and improve usability. You can disable cookies in your browser settings at any time.

Third-Party Payment Processor

We use Stripe to securely process payments. Your card and personal details are encrypted and protected by Stripe’s strict security protocols. You can view Stripe’s Privacy Policy here.