Your Satisfaction Matters – Even After Delivery

At The Crafty Barrel Company, our commitment to quality doesn’t end once your order arrives. We believe in offering reliable, friendly, and responsive after-sale support to ensure you get the best experience from our reclaimed oak products.

What We Offer

1. Product Support & Guidance
Need help setting up your barrel planter or preparing your oak barrel for pond or ice bath use? Our team is here to guide you through care, maintenance, and usage best practices for long-term enjoyment.

2. Delivery Issues or Damages
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery. We’ll promptly assess the issue and arrange for a replacement or refund where applicable. Photos of the issue help us resolve matters quickly.

3. Care & Maintenance Advice
Reclaimed oak is strong and naturally weather-resistant. Still, we offer personalised advice to help extend your product’s lifespan—whether it’s a planter exposed to the elements or a full barrel used indoors.

4. Replacement Parts or Add-ons
Need extra hoops, drainage solutions, or plugs for a water-tight barrel? Contact us for availability of compatible accessories or spare parts.

5. Dedicated Customer Support
For any queries, concerns, or follow-ups regarding your order, our UK-based customer service team is ready to help via email.

Why Shop With Us?

  • Trusted UK supplier of reclaimed oak barrels
  • Fast, reliable customer service
  • Clear return and warranty support
  • Passionate about customer satisfaction